We’d Love to Hear From You

Whether you need help choosing a size, have a question about a product, or want to follow up on an order, our team is ready to assist.

Contact Details

  • Email: [email protected]
  • Website: alibirdsshoes.shop
  • Contact form: available in the footer under “Contact Us”

When We Reply

Customer service is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We respond to most emails within 24 business hours. Weekend and holiday messages are answered the next working day.

To Help Us Help You Faster

Please include as much of the following as possible:

  • Your order number (for order-related questions)
  • The product name or style number
  • The name used on your order
  • A clear description of the issue

Order and Shipping Questions

For delayed deliveries, missing packages, or tracking problems, have your order number ready. We will contact the carrier and follow up on your behalf.

Returns

To start a return, send us an email with your order number and reason. We will reply with a return authorization and instructions.

Feedback

We genuinely want to hear from you. If you have suggestions, product ideas, or a story about a pair of shoes you loved, write to [email protected].