Payment Options

We accept the following at checkout:

  • Visa, Mastercard, American Express, and Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay and other digital wallets shown on the payment page

Currency

All transactions are processed in US Dollars (USD). If your card is issued by a non-US bank, your bank may apply a foreign exchange fee that is not controlled by Alibird’s Shoes.

Security

  • Payments are encrypted with SSL and processed through PCI DSS-compliant providers.
  • We never store your full card number on our servers.
  • For larger orders or unusual billing addresses, we may request additional verification to protect your account.

Confirmation Emails

After successful payment, you will receive:

  • An order confirmation email with your order number and itemized list
  • A shipping confirmation email with tracking information once dispatched

If you do not receive a confirmation within 24 hours, check your spam folder or contact [email protected].

Declined Payments

If your payment is declined:

  • Double-check the card number, billing address, and CVV.
  • Confirm you have sufficient funds and online purchase permission.
  • Try an alternative method such as PayPal or Apple Pay.
  • Contact your bank if the issue persists.

We do not hold stock for failed payments; items are secured only once payment is authorized.

Promotions

  • Promo codes must be entered before payment.
  • Only one discount code may be applied per order unless otherwise stated.
  • Promotional pricing is valid for the advertised period only.

Refunds

Refunds are returned to the original payment method. See our Returns Policy for timing and eligibility details.

Questions

For payment-related concerns, email [email protected] with your order number.