Return Period

You may request a return within 30 days of the delivery date. Returns initiated after 30 days may not be accepted.

Condition of Returns

To be eligible, returned items must be:

  • Unworn and in new condition
  • In the original shoe box (do not write on or tape directly to the box)
  • With all tags, labels, and packaging intact
  • Free of damage caused by the customer

Final-sale, clearance, and personalized items cannot be returned unless they arrive defective.

Reasons We Accept

  • Wrong size or fit
  • Defective or faulty product
  • Item significantly different from the listing or photos
  • Damage that occurred during shipping
  • Incorrect item received

Starting a Return

  1. Email [email protected] with your order number, the item(s) you want to return, and the reason.
  2. We will reply within 1–2 business days with a Return Authorization (RA) number and return instructions.
  3. Pack the item securely in its original packaging.
  4. Ship to the address provided. We recommend a trackable service.

Prepaid Return Labels

For returns within the continental United States, we provide a prepaid return label for eligible items. The label will be included in your authorization email. Return shipping to Alaska, Hawaii, Puerto Rico, or APO/FPO addresses is handled case by case.

Refunds

  • Approved refunds go to your original payment method.
  • Refunds are processed within 1–4 business days after we receive and inspect the return.
  • Your bank may require an additional billing cycle to post the refund.
  • Original shipping charges are not refundable unless the return was due to our error.

Exchanges

If you want a different size or color, email us with your order details. If the replacement is in stock, we will arrange the exchange; otherwise, we will issue a refund.

Defective or Wrong Items

If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery with photos. We will send a prepaid return label and process a replacement or full refund right away.